We are happy to help you out in this situation!
Please compare the amount you’ve paid on what it says on the invoice. If you returned items from the order you should received an e-mail from us with am overview of the returned items. Please check if you have received this mail and if all the items you have sent back are listed in it.
Registration of returned items
If you have questions regarding your return please contact our customer service.
If you have questions regarding your payment or open invoice please contact RatePay's customer service at:
Tel: +49 30 983 20 86 20